Returns & Exchanges

At Cartolina, we want you to love every piece you wear; if your purchase isn't quite right, you can return or exchange eligible items within 30 days of delivery. All returned garments must be in their original condition, unworn and unwashed, with all designer tags still attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Pack Your Items

Carefully place the items in their original packaging and include the provided packing slip to ensure faster processing.

3

Ship It Back

Attach the pre-paid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

4

Receive Your Refund

Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing